Legal

Refund Policy

Last updated: August 5, 2026

We want you to receive working files. Because our Products are instant digital downloads, refunds are limited to the cases below. This policy applies to all purchases from The Ops Agent, processed through Lemon Squeezy.

When refunds are available

You may request a full refund within 7 days of purchase if you experience a product-open failure, including:

The download file will not open or extract
A spreadsheet-based Product will not open in Microsoft Excel or Google Sheets, or due dates / calculations do not work as described after following the included Quick Start instructions
You received a corrupted or incomplete zip file
You were charged but did not receive download access

When refunds are not available

We do not offer refunds for:

Change of mind after successful download and use
Expecting legal forms, state-specific contracts, or brokerage compliance software (our Products are operations aids only)
Not reading the product description, FAQ, or scope disclaimers before purchase
Issues caused by unsupported software, modified files, or user error outside the Quick Start steps
Duplicate purchases made in error after files were already delivered (contact us — we may help on a case-by-case basis)

How to request a refund

Email support@theopsagent.com within 7 days of purchase.
Include your order ID (from your Lemon Squeezy receipt), the Product name, and a short description of the issue.
For spreadsheet Products, tell us whether you tried Microsoft Excel or Google Sheets and what happened when you opened the file.

We will try to fix delivery or technical issues first (e.g. resend the zip or troubleshoot Sheets import). If the Product still fails to work as described, we will approve a full refund through Lemon Squeezy.

Processing time

Approved refunds are issued to your original payment method via Lemon Squeezy. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.

Bundle purchases

If you purchased the Full Catalog bundle and one file has a product-open failure, contact us with details. We will resolve the specific issue or refund the bundle if the delivery cannot be made whole.

Questions

Email support@theopsagent.com before disputing a charge with your bank — we respond quickly and want to resolve issues fairly.